FAQs

How long until my order ships?

We typically ship orders within 2-4 business days via USPS.

We’re a small team so sometimes fulfillment times may take longer when we receive large volumes of orders. But don’t worry, your order will arrive :) You'll receive a shipping confirmation email as soon as your order ships.

How long does shipping take?

Once shipped, it typically takes 3-5 business days to arrive via USPS.

You'll receive a shipping confirmation email once your order is shipped.

How do I track my package?

We send a tracking link to track your package in all shipping confirmation emails as soon as your order ships. Give your tracking number about 24 hours to update once you receive it and then you can track your LÜME on it's journey to your front door!

My package never arrived

First, please check your confirmation email to make sure your address details are correct and that your unit or apartment number is included if applicable. 

Shoot us an email to hello@eatlume.co for further assistance.